I was on my way home to Indiana after a 5000 mile trip over 8 days on my Road Glide when I experienced a rear wheel bearing failure. Fortunately, I was 15 miles from Bergdale and was able to make it there after the most harrowing 15 miles of riding I've experienced. Once there, it was 2 pm, so I prepared to have to call off of work the next day and stay in a hotel awaiting service. John the service advisor immediately agreed with me that I had likely had a bad wheel bearing, moved things around on his schedule and had a mechanic start on my bike immediately. He kept me apprised the entire time, giving me any news they had. Fortunately for me, there was no damage my wheel, they had parts in stock, and were able to complete this job in under two hours and had me back on the way. The Harley dealership network is undoubtedly one of the best selling features that the Motor Company has. The kicker to all this is I had been in a previous dealership earlier in the trip that should have diagnosed this issue and made my trip to Bergdale unnecessary. I'm only grateful that when the failure did happen that I was close to a dealer that had incredibly competent staff and knew how to correct my issue. The friendly service I got from Bergdale's staff and being able to so easily chat with them open and honestly about the service I received took a very stressful situation and made it one that put me at ease. I'm 7 hours from Bergdale, but based on my experience when I look for a new bike, they would be my first call and my experience will be one I'll look back fondly on and be grateful for always. Thank you beyond words to the experienced and quality team at this dealership and kudos to Harley for thier committment to keeping a strong dealership network with high standards in place across the country.

Best experience Ive ever had at a dealership. Buying my new CVO went smoothly in all aspects. Will definitely be back. 5 star service all the way around.

While on an extended road trip and over 1,000 miles from home, I had an immediate need for service. I rolled in asking for help and Service Manager John Petersen happily obliged. Fortunately, the part I needed was in stock. John assigned a tech to help out and I was back on the road in 30 minutes. Thats what makes Harley ownership such a great experience - were a family!

I was welcome to Bergdale Harley Davidson with open arms, other dealers i had been ignored several time but not here, they helped me with my two Harley trade ins so i could get the ride of my dreams. a beautiful two tone red Tri-Glide. now i am happier than words can express. thank you Bergdale HD. special shout out to Kristin you made the whole experience super!

Bergdale HD is the ONLY dealership we do business with! Vince and the Bergdale team helped us pull off the surprise of a lifetime for our son - his first Harley (Fat Bob). We successfully took his breath away! Thanks Vince :)

We LOVE Bergdale Harley! Great friendly staff. They are always willing to help and answers questions at every department. My family and I have gotten all of our bikes here. We think of Bergdale staff as part of our family. Thanks to all of you for everything!

Bought my 1st pair of Miss Me's here! Stacia looked at me and guessed my size right away. Then when I said no she didn't even hesitate to let me try on that size. Well she was spot on and it was a great confidence boost!!! Thanks for the amazing service!!!!

I wouldn't go anywhere else to buy a bike! The people that work here go over and beyond on their customer service!! After one stop here, they'll know exactly who you are for your next stop in! They have been always very helpful over the years! Check these guys out!

Service dept. was very helpful. I was doing some routine maint. to my bike at home, they were will to give repair advice and help me out even though they were not doing the repairs in there shop. Stand up guys and honest, hard to find people like that.

Drove my 12FLHX off the floor bought from Kale will buy my next bike from Bergdales. Parts Mark is great to work with and know his parts. John and Mike and the techs in back. That is a crew of guys that are great to work with and they listen to what you have to say.

I love going there cuz when I went to buy my Harley they helped me in every way they could to help me find the right bike for me and didn't turn their noses up at me cuz I was a women wanting to buy a bike again thank you to Bob and Vince they helped me out so much

Every time I step through the door I have a great experience. From the staff selling merchandise, Mark at the parts counter, John at service and Vince & Kale the salesmen. You really are treated like family...I live Bergdales

We always stop on the way to Sturgis !! Great store, friendly staff

Very good people to deal with bought mine there and will be going back.

Looove this store. Staff is easy goin and make you comfortable. Recommend it for any travler

Great selection of everything you will ever need to ride your Harley. And a great selection of new Harley's also.

Great people to work with. Everyone very helpful.

Just brought home my new 2015 free wheeler !! Great place ! Thanks Vince and Kristen!

My first visit to the shop wasn't a disappointment

Great personal work at Bergdale 2nd scooter I got from them would do again. Good friendly people thanks Bergdale Harley

Had the absolute BEST experience at Bergdale HD. Vince and Kristin were so great with helping my husband and I leave with a newer bike. They went out of their way to make sure we were happy. Will definitely deal with them again!

I wanted to give a shout out and big THANK YOU to John P. and your service tech on getting me in last minute for an emergency repair on my trip home from Sturgis to New York. Experience was great, repairs were done in quality manner, and back on the road. Thanks again! Back in NY :)

Been going in there for years.